Returns Procedure

We understand, that sometimes your purchase just doesn’t work out as planned. If you need to process a return, here’s how:

We accept returns for exchange or refund within 14 days of receiving your purchase. Proof of purchase is required, and all items must be unused, unwashed, unopened and in new original, resalable condition and packaging with instructions, manuals, any tags etc. still attached.

Before returning, please email or call our customer service team for RMA No (Return Merchandise Authorization). You will need to provide the reason for return, details of the product, your name and contact details. Returns not received within 3 weeks of issuance of RMA No. will expire. Returns without RMA number or expired RMA number may be refused. When you have your RMA number, please package your product carefully with all parts and ship prepaid, preferably insured with a tracking to:

Cuisivin
880 Cranberry Court,
Oakville, ON L6L 6J7
Canada.
Att: Return – RMA #

After 30 days from purchase date, no refunds or exchange will be issued.

Any custom printed orders, gift baskets, edible products, special orders, clearance sale items, or items reduced more than 40% are considered final sale. There will be no refunds, exchanges or warranty claims on these merchandise.

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. If you qualified for free shipping, we will issue a refund less the cost of shipping the original order. We recommend that all returns are carefully packed as they were received, insured and with tracking as we cannot be held responsible for lost or damaged in transit products. Upon reception of the returned product(s) and inspection, if approved, we will then refund/exchange will be issued, and payments will be refunded onto the original method of payment.